Refund Policy

At Excellence For MRCS, our mission is to provide top-quality educational content, comprehensive classes, and study materials to equip aspiring surgeons with the knowledge and skills needed to excel in the MRCS examinations. While we take pride in the quality of our courses, we understand that individual circumstances may require a refund. We fully respect your decision should you choose not to continue with us. This refund policy outlines the terms, conditions, processes, and limitations associated with refund eligibility.
We encourage you to read this policy thoroughly before making a purchase to avoid any misunderstandings

Eligibility for Refunds

We offer refunds under the following conditions:

  • Timeframe for Refund Requests: Refund requests for all courses, except the Simulation Hands-On Course, must be submitted within 7 days of enrollment. The booking fee for the Simulation Hands-On Course is non-refundable.
  • Access Limitations: To qualify for a refund, users must not have accessed more than 10% of the course content. Access is determined by the progress tracker in your account.
  • Downloading Content or Sharing Personal Information of Account: Sharing your credentials is prohibited and violates our policy. Downloading classes and study materials is not permitted.
  • If any malware or activity against our policy is detected, your course validity will be terminated immediately without prior notice or refund.

  • Refund Eligibility: Refunds for discounted enrollments are only applicable if no course classes have been accessed.
  • Partial Refunds: Partial refunds for portions of courses or unused classes are not available.

  • If you encounter technical issues that prevent you from accessing the course, and the issue cannot be resolved by our support team within a reasonable timeframe, a refund may be granted after verification.
  • If Excellence For MRCS fails to provide the desired course and its contents.

  • If you accidentally purchase the same course more than once, please contact us immediately. We will issue a refund for the duplicate transaction.

Non-Refundable Conditions

  • If you have submitted the complaint or refund request after 7 days from the date of enrollment.
  • If you have already accessed more than 10% of the course content, you are no longer eligible for a refund.
  • If you download any content and share your personal data with anyone else, you will not be entitled to a refund.
  • If you complete an activity (play a video, download materials) and proceed with the course, you will not be eligible for a refund request.
  • Payment for the Simulation Hands-On Course is non-refundable under any circumstances.

How to Request a Refund

If you believe you qualify for a refund, please follow these steps:

  • Submit Your Request: Send a refund request via our Contact Us page, email address, or support link. Include your full name, registered email, order number, and reason for the refund request.
  • Verification Process: Our support team will review your request to ensure it meets the eligibility criteria.
  • Response Time: Once submitted, access to the course will be temporarily suspended. If approved, you will be unenrolled, and your progress will be removed.
  • Further Assistance: If additional details are required, our support team will contact you.

Refund Processing

  • Approved refunds will be processed within 3 working days.
  • Refunds will be issued to the original payment method used during the purchase.
  • If your payment method is no longer active, inform us immediately to explore alternative refund options.

Special Cases

  • Refunds During Promotions: Refunds for promotional purchases will be calculated based on the promotional price, and any bonuses or perks associated with the promotion will be revoked.
  • Currency and International Transactions: Refunds are processed in the original purchase currency. Bank fees or exchange rate fluctuations are not refundable.
  • Chargebacks and Disputes: We encourage users to resolve issues directly with our support team before initiating chargebacks. Unresolved chargebacks may result in account suspension.

Policy Amendments

We reserve the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy, please feel free to contact us through the social media links provided on our website.